2021 Pandemic Personas – Download your CX toolkit now

Service Design resources and insights

THE PATIENT EXPERIENCE REIMAGINED: TREATMENT

Is it time to move from a siloed treatment process, towards a cohesive get-well plan, intuitive and at the palm of the patient's hand?

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THE PATIENT EXPERIENCE REIMAGINED: DIAGNOSIS

Is it time to move away from the rushed, human doctor diagnosis to a data and tech supported diagnosis?

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THE PATIENT EXPERIENCE REIMAGINED: PRE-DIAGNOSIS

Is it time to move from a limited, single contact doctor appointment TO a collaborative Ai / doctor assessment and pre-diagnosis over several days?

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THE PATIENT EXPERIENCE REIMAGINED: STAYING HEALTHY

From reactive treatment of symptoms TO a prevention focused healthy culture

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Redesigning the workforce experience

Redesigning the workforce experience

Watch the third in our series of ‘Leading out of Lockdown’ webinars on what employers need to start, stop and do more to create and maintain a high performing workforce.

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What is service design and why

What is Service Design and why?

Service Design marries two crucial human endeavours into a practice that today is driving economic growth.

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Responding to changing markets

Necessity is the mother of invention

All businesses are finding that 'necessity is the mother of invention' right now. The new normal is not the same as the old.

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Service design for several scenarios

Designing for multiple possible scenarios

In such volatile trading conditions, organisations need to design for multiple possible scenarios.

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Pandemic personas

Designing with Pandemic Personas

Using Pandemic Personas as part of your Covid-19 CX response toolkit.

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Redesigning your frontline through all this change

As government guidelines change and commercial models adapt, your frontline operation will need to adjust too.

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