Engine Service Design

Filters

Sort by Newest

Oldest Newest

Filters All

Ep 6: Understanding Customers and Their Worlds

Join host Oliver King as he explores the essence of truly understanding customers. Journey from simply hearing them to co-creating future... Read more

Ep 5: Enabling Delivery for Great Customer Experience

In this enlightening episode, Oliver King takes you on a journey to discover the essential attributes of delivering an exceptional customer... Read more

Ep 4: Building a Customer-Centric Culture & Management

Join Oliver King for a deep dive into 'Customer Centric Culture & Management'. Today, we spotlight the four key attributes: Governance and... Read more

Ep 3: Strategic Direction and Commitment

In this episode, join Oliver King, as we dive deep into the essence of Strategic Direction and Commitment. We recap our first episode on the... Read more

Ep 2: Navigating customer-centricity with Hannah Richardson

Join us as we dive into SIRVA's transformation towards customer-centricity. We'll delve into the key turning points that nudged SIRVA towards... Read more

Ep 1: An Introduction to Customer Centricity

Explore the transformative power of customer-centricity in our podcast series. Discover why placing customers at the heart of your business is... Read more

Ep 1: An Introduction to Customer Centricity

Explore the transformative power of customer-centricity in our podcast series. Discover why placing customers at the heart of your business is... Read more

Ep 2: Navigating customer-centricity with Hannah Richardson

Join us as we dive into SIRVA's transformation towards customer-centricity. We'll delve into the key turning points that nudged SIRVA towards... Read more

Ep 3: Strategic Direction and Commitment

In this episode, join Oliver King, as we dive deep into the essence of Strategic Direction and Commitment. We recap our first episode on the... Read more

Ep 4: Building a Customer-Centric Culture & Management

Join Oliver King for a deep dive into 'Customer Centric Culture & Management'. Today, we spotlight the four key attributes: Governance and... Read more

Ep 5: Enabling Delivery for Great Customer Experience

In this enlightening episode, Oliver King takes you on a journey to discover the essential attributes of delivering an exceptional customer... Read more

Ep 6: Understanding Customers and Their Worlds

Join host Oliver King as he explores the essence of truly understanding customers. Journey from simply hearing them to co-creating future... Read more

1 2 3 4

Book time with a service design expert.

Discover the transformative power of service design and unlock the full potential of your business. Get in touch with our service design experts today and start improving or innovating your services and customer experience.

Read our privacy statement.

Get in touch

Learn about the benefits of connected service design

CX Vision & Design

Envision a connected customer experience you can operationalise

Products

Make an impact with a new digital service and product

People

Realise your brand through your people

Places

Envision new places and service environments