Ep 7: Crafting the Customer Experience through Design and Development

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Crafting the customer experience through design and development

Join Oliver King to explore designing standout customer journeys. Move from reactive approaches to proactive experiences, focusing on Customer Experience Design, Innovation, and Implementation.

Learn from Starbucks' memorable moments, Dyson's innovation ethos, and IKEA’s efficient concept-to-product journey.

Reflect: Are your designs impactful? Up next: Improving design quality for unparalleled customer experiences.

Start your journey to customer-centricity with our free Customer-Centricity Assessment.

Ep 5: Enabling Delivery for Great Customer Experience

In this enlightening episode, Oliver King takes you on a journey to discover the essential...

Ep 8: Assuring Quality in Experience Delivery

Join host Oliver King as we navigate Delivery Quality and Assurance in our customer-centricity...

Ep 6: Understanding Customers and Their Worlds

Join host Oliver King as he explores the essence of truly understanding customers. Journey from...

Ep 4: Building a Customer-Centric Culture & Management

Join Oliver King for a deep dive into 'Customer Centric Culture & Management'. Today, we...

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