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Ep 16: Designing a CX Vision

Welcome to another episode of CXD, where we explore the world of design and customer experience. Today, we have a special guest, Ian... Read more

Ep 15: Mastering the Use of Vision Wheels

In this engaging episode of CXD, Oliver King, co-founder of Engine Service Design, takes you deeper into the world of Vision Wheels, a pivotal... Read more

Ep 14: Building Your Vision Wheel

In this episode of CXD, hosted by Oliver King, co-founder of Engine Service Design, we delve into the practicalities of creating a Vision... Read more

Ep 13: Unveiling the Customer Experience Vision

Join Oliver King, co-founder of Engine Service Design, in this episode of CXD where we discuss Customer Experience Visions. This episode is... Read more

Ep 12: Utilising Personas

Harness the Power of Personas in episode 12 of our podcast series. In this illuminating episode, we deep-dive into maximising the potential of... Read more

Ep 11: Crafting Personas

Dive into the intricate art of crafting effective customer personas in our newest episode. We discuss common pitfalls organisations face when... Read more

Ep 10: Impactful Personas with Yasmin

Embark on a unique journey in episode 4 of our podcast where we introduce you to Yasmin from MAF (Majid Al Futtaim). We traverse through... Read more

Ep 9: De-mystifying Personas

Dive deep into the world of customer personas in our latest podcast episode. We debunk common misconceptions around what personas mean,... Read more

Ep 8: Assuring Quality in Experience Delivery

Join host Oliver King as we navigate Delivery Quality and Assurance in our customer-centricity series. After exploring design insights from... Read more

Ep 7: Crafting the Customer Experience through Design and Development

Join Oliver King to explore designing standout customer journeys. Move from reactive approaches to proactive experiences, focusing on Customer... Read more

Ep 7: Crafting the Customer Experience through Design and Development

Join Oliver King to explore designing standout customer journeys. Move from reactive approaches to proactive experiences, focusing on Customer... Read more

Ep 8: Assuring Quality in Experience Delivery

Join host Oliver King as we navigate Delivery Quality and Assurance in our customer-centricity series. After exploring design insights from... Read more

Ep 9: De-mystifying Personas

Dive deep into the world of customer personas in our latest podcast episode. We debunk common misconceptions around what personas mean,... Read more

Ep 10: Impactful Personas with Yasmin

Embark on a unique journey in episode 4 of our podcast where we introduce you to Yasmin from MAF (Majid Al Futtaim). We traverse through... Read more

Ep 11: Crafting Personas

Dive into the intricate art of crafting effective customer personas in our newest episode. We discuss common pitfalls organisations face when... Read more

Ep 12: Utilising Personas

Harness the Power of Personas in episode 12 of our podcast series. In this illuminating episode, we deep-dive into maximising the potential of... Read more

Ep 13: Unveiling the Customer Experience Vision

Join Oliver King, co-founder of Engine Service Design, in this episode of CXD where we discuss Customer Experience Visions. This episode is... Read more

Ep 14: Building Your Vision Wheel

In this episode of CXD, hosted by Oliver King, co-founder of Engine Service Design, we delve into the practicalities of creating a Vision... Read more

Ep 15: Mastering the Use of Vision Wheels

In this engaging episode of CXD, Oliver King, co-founder of Engine Service Design, takes you deeper into the world of Vision Wheels, a pivotal... Read more

Ep 16: Designing a CX Vision

Welcome to another episode of CXD, where we explore the world of design and customer experience. Today, we have a special guest, Ian... Read more

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