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Ep 13: Unveiling the Customer Experience Vision

Join Oliver King, co-founder of Engine Service Design, in this episode of CXD where we discuss Customer Experience Visions. This episode is... Read more

Ep 12: Utilising Personas

Harness the Power of Personas in episode 12 of our podcast series. In this illuminating episode, we deep-dive into maximising the potential of... Read more

Ep 11: Crafting Personas

Dive into the intricate art of crafting effective customer personas in our newest episode. We discuss common pitfalls organisations face when... Read more

Ep 10: Impactful Personas with Yasmin

Embark on a unique journey in episode 4 of our podcast where we introduce you to Yasmin from MAF (Majid Al Futtaim). We traverse through... Read more

Ep 9: De-mystifying Personas

Dive deep into the world of customer personas in our latest podcast episode. We debunk common misconceptions around what personas mean,... Read more

Ep 8: Assuring Quality in Experience Delivery

Join host Oliver King as we navigate Delivery Quality and Assurance in our customer-centricity series. After exploring design insights from... Read more

Ep 7: Crafting the Customer Experience through Design and Development

Join Oliver King to explore designing standout customer journeys. Move from reactive approaches to proactive experiences, focusing on Customer... Read more

Ep 6: Understanding Customers and Their Worlds

Join host Oliver King as he explores the essence of truly understanding customers. Journey from simply hearing them to co-creating future... Read more

Ep 5: Enabling Delivery for Great Customer Experience

In this enlightening episode, Oliver King takes you on a journey to discover the essential attributes of delivering an exceptional customer... Read more

Ep 4: Building a Customer-Centric Culture & Management

Join Oliver King for a deep dive into 'Customer Centric Culture & Management'. Today, we spotlight the four key attributes: Governance and... Read more

Ep 4: Building a Customer-Centric Culture & Management

Join Oliver King for a deep dive into 'Customer Centric Culture & Management'. Today, we spotlight the four key attributes: Governance and... Read more

Ep 5: Enabling Delivery for Great Customer Experience

In this enlightening episode, Oliver King takes you on a journey to discover the essential attributes of delivering an exceptional customer... Read more

Ep 6: Understanding Customers and Their Worlds

Join host Oliver King as he explores the essence of truly understanding customers. Journey from simply hearing them to co-creating future... Read more

Ep 7: Crafting the Customer Experience through Design and Development

Join Oliver King to explore designing standout customer journeys. Move from reactive approaches to proactive experiences, focusing on Customer... Read more

Ep 8: Assuring Quality in Experience Delivery

Join host Oliver King as we navigate Delivery Quality and Assurance in our customer-centricity series. After exploring design insights from... Read more

Ep 9: De-mystifying Personas

Dive deep into the world of customer personas in our latest podcast episode. We debunk common misconceptions around what personas mean,... Read more

Ep 10: Impactful Personas with Yasmin

Embark on a unique journey in episode 4 of our podcast where we introduce you to Yasmin from MAF (Majid Al Futtaim). We traverse through... Read more

Ep 11: Crafting Personas

Dive into the intricate art of crafting effective customer personas in our newest episode. We discuss common pitfalls organisations face when... Read more

Ep 12: Utilising Personas

Harness the Power of Personas in episode 12 of our podcast series. In this illuminating episode, we deep-dive into maximising the potential of... Read more

Ep 13: Unveiling the Customer Experience Vision

Join Oliver King, co-founder of Engine Service Design, in this episode of CXD where we discuss Customer Experience Visions. This episode is... Read more

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