Ep 4: Building a Customer Centric Culture & Management

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Join Oliver King for a deep dive into 'Customer Centric Culture & Management'.

Today, we spotlight the four key attributes: Governance and Management, The Right People, Learning Culture, and Colleague Engagement.

Understand their role in embedding customers into a company's core. See how giants like Salesforce make customer-centricity their ethos, exemplified by their 'Trailblazer Community'.

Is your business truly customer-focused? Stay with us for more insights on customer-centricity. 

Start your journey to customer-centricity with our free Customer-Centricity Assessment.

Ep 7: Crafting the Customer Experience through Design and Development

Join Oliver King to explore designing standout customer journeys. Move from reactive approaches to...

Ep 6: Understanding Customers and Their Worlds

Join host Oliver King as he explores the essence of truly understanding customers. Journey from...

Ep 5: Enabling Delivery for Great Customer Experience

In this enlightening episode, Oliver King takes you on a journey to discover the essential...

Ep 2: Navigating customer-centricity with Hannah Richardson

Join us as we dive into SIRVA's transformation towards customer-centricity. We'll delve into the...

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