Ep 19: Decisive Pace: Mastering the Art of Fast & Slow through Service Design
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HomeResourcesEp 19 decisive pace mastering the art of fast slow through service design
In this episode, Oliver King dives into the art of decision-making, as he tackles the "Challenge of Fast and Slow." He explores how a lack of balance between rapid action and careful deliberation can lead to disjointed customer experiences, the key signs of imbalance, and the strategies you need to strike the perfect pace.
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