Resources
Using service design to lead an ambitious customer experience transformation programme
Harness the Power of Personas in episode 12 of our podcast series. In this illuminating episode, we deep-dive into maximising the potential of...
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Dive into the intricate art of crafting effective customer personas in our newest episode. We discuss common pitfalls organisations face when...
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Embark on a unique journey in episode 4 of our podcast where we introduce you to Yasmin from MAF (Majid Al Futtaim). We traverse through...
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Dive deep into the world of customer personas in our latest podcast episode. We debunk common misconceptions around what personas mean,...
Read more
Join host Oliver King as we navigate Delivery Quality and Assurance in our customer-centricity series. After exploring design insights from...
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Join Oliver King to explore designing standout customer journeys. Move from reactive approaches to proactive experiences, focusing on Customer...
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Join host Oliver King as he explores the essence of truly understanding customers. Journey from simply hearing them to co-creating future...
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In this enlightening episode, Oliver King takes you on a journey to discover the essential attributes of delivering an exceptional customer...
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Join Oliver King for a deep dive into 'Customer Centric Culture & Management'. Today, we spotlight the four key attributes: Governance and...
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In this episode, join Oliver King, as we dive deep into the essence of Strategic Direction and Commitment. We recap our first episode on the...
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In this episode, join Oliver King, as we dive deep into the essence of Strategic Direction and Commitment. We recap our first episode on the...
Read more
Join Oliver King for a deep dive into 'Customer Centric Culture & Management'. Today, we spotlight the four key attributes: Governance and...
Read more
In this enlightening episode, Oliver King takes you on a journey to discover the essential attributes of delivering an exceptional customer...
Read more
Join host Oliver King as he explores the essence of truly understanding customers. Journey from simply hearing them to co-creating future...
Read more
Join Oliver King to explore designing standout customer journeys. Move from reactive approaches to proactive experiences, focusing on Customer...
Read more
Join host Oliver King as we navigate Delivery Quality and Assurance in our customer-centricity series. After exploring design insights from...
Read more
Dive deep into the world of customer personas in our latest podcast episode. We debunk common misconceptions around what personas mean,...
Read more
Embark on a unique journey in episode 4 of our podcast where we introduce you to Yasmin from MAF (Majid Al Futtaim). We traverse through...
Read more
Dive into the intricate art of crafting effective customer personas in our newest episode. We discuss common pitfalls organisations face when...
Read more
Harness the Power of Personas in episode 12 of our podcast series. In this illuminating episode, we deep-dive into maximising the potential of...
Read more
