Ep27: Flying into the Future: Reimagining Passenger Experience

Join us on the CXD podcast as Oliver King and David Pinder discuss the future of passenger experience at airports. In this episode, we explore how major events like Covid-19 and innovations in technology have transformed the Aviation industry. Join us as we discuss the innovative technologies and solutions showcased at the Passenger Terminal Expo and how they are enhancing the future of a more human-centred, accessible and holistic approach to customer journey design.

Download your copy of our Passenger Experience Strategy Checklist. 

Products discussed: 

Vision Box

Smart Depart App

ALIX™

Chapters: 

• 5:57: The Role of Regulation
• 8:31: The Future of Airports
• 12:01: Building Resilience
• 13:48: Passenger Terminal Expo
• 19:14: AI Optimisation and Biometrics
• 22:16: Personalised and Configurable Experiences
• 27:11: Designing a Holistic Customer Journey