Ep26: Customer Journey Design: An Operating System for Customer Experience

Join us and discover the art of driving transformation

Play and subscribe to the series.

Home

Resources

Ep 26 customer journey design operating system for cx

Dive into the world of Customer Journey Design with CXD, the podcast from Engine Service Design. In this episode, Oliver King reveals how centring customers in every initiative can transform both customer satisfaction and operational performance. Discover the methodologies and tools that drive this essential transformation, making it a crucial tool for any organisation aiming to enhance their customer experience. Join us to see how Customer Journey Design functions as an indispensable operational system.

Ep 6: Understanding Customers and Their Worlds

Join host Oliver King as he explores the essence of truly understanding customers. Journey from...

Ep 5: Enabling Delivery for Great Customer Experience

In this enlightening episode, Oliver King takes you on a journey to discover the essential...

Ep 7: Crafting the Customer Experience through Design and Development

Join Oliver King to explore designing standout customer journeys. Move from reactive approaches to...

Ep 4: Building a Customer-Centric Culture & Management

Join Oliver King for a deep dive into 'Customer Centric Culture & Management'. Today, we...

Book time with a service design expert.

Discover the transformative power of service design and unlock the full potential of your business. Get in touch with our service design experts today and start improving or innovating your services and customer experience.

Read our privacy statement.

Get in touch

Learn about the benefits of connected service design