Ep39: AI-Driven CX Design for a New Generation

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Ep 39 ai driven cx

In episode 39 of the CXD podcast, Oliver King is joined by Innovation and Human-Centred AI-expert, Karolin Ahlqvist to explore customer experience in the AI era. They discuss designing to tackle information overload and human-AI collaboration to create better solutions.

Connect with Karolin Ahlqvist.

Chapters:

02:05: Customer Experience Needs of Organisations
03:37: The Impact of Digital Dementia on Youth
07:07 Designing for Neurodiversity
09:47: AI Date Models and Climate Change
12:47: AI's Role in Enhancing Customer Experience
17:05: Implementing AI into the Workflow
22:52: The Future of Work and AI Collaboration

Ep40: AI, Work, and the Human Experience

Ep31: The Future of Airports: Prioritising the Passenger Experience

Ep37: Designing Customer-Centric Railway Stations

Ep30: Airports as Destinations: Enhancing Place through Travel

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