Ep34: How Aviation Thinking Can Shape The Future of Railways

Join us and discover the art of driving transformation

Play and subscribe to the series.

YouTube
US
Vector
CXD_Podcast_brush
Home arrow Resources arrow Ep 34 how aviation thinking can shape the future of railways

 

In episode 34 of the CXD podcast, Oliver King is joined by Nik Lusardi, Design Director and Co-founder of Future Travel Studio, to discuss the evolving landscape of customer experience in the rail and aviation sectors, focusing on existing challenges and opportunities. During the conversation, they explore the impact of technology, customer needs, and the introduction of innovative products such as DreamSuite, which aims to enhance the travel experience. Tune in to discover more about the future of rail travel and the importance of adapting to changing customer experience and improving service delivery.

Connect with Nik Lusardi.

Discover more about DreamSuite here.

Download your copy of our Customer Experience Checklist for Rail here

Chapters:

  • 01:39: Customer Experience in Rail and Aviation 
  • 08:32: Understanding Customer Needs in Rail vs. Aviation 
  • 15:33: Innovations in Rail Customer Experience
  • 18:43: Introducing DreamSuite: A New Product for Rail Travel
  • 35:51: The Future of Rail Travel

Book time with a service design expert.

Discover the transformative power of service design and unlock the full potential of your business. Get in touch with our service design experts today and start improving or innovating your services and customer experience.

Read our privacy statement.

Learn about the benefits of connected service design