Ep 1: An Introduction to Customer Centricity

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Explore the transformative power of customer-centricity in our podcast series. Discover why placing customers at the heart of your business is pivotal in today's market.

Through real-world examples like Netflix and Apple, we understand how this strategy benefits businesses, customers, and employees. We delve into the challenges and rewards and unveil the six pillars defining customer-centric organisations. Ideal for entrepreneurs, CX professionals, or anyone curious about exceptional customer experiences.

Start your journey to customer-centricity with our free Customer-Centricity Assessment.

Ep 11: Crafting Personas

Dive into the intricate art of crafting effective customer personas in our newest episode. We...

Ep 3: Strategic Direction and Commitment

In this episode, join Oliver King, as we dive deep into the essence of Strategic Direction and...

Ep 2: Navigating customer-centricity with Hannah Richardson

Join us as we dive into SIRVA's transformation towards customer-centricity. We'll delve into the...

Ep 12: Utilising Personas

Harness the Power of Personas in episode 12 of our podcast series. In this illuminating episode,...

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