Service Design Consultancy for Places Agency

Service design consultancy for

Places and spaces

Imagine customers, visitors, guests and employees having experiences in the places and spaces you operate that keep them coming back for more.

Get in touch

View work

Design places and spaces that deliver your brand and proposition and get the most from your people, enabled by great digital experiences.

There is more to a thriving commercial environment than site and building design and interior quality.

It’s essential to start with the people that will use and work in the space and how they want to use it. Then, to determine a strong value proposition, design offerings, organise the space and orchestrate services, people, and technology to deliver it.

Do you have a grand vision, plan on paper or an operational estate and the opportunity to imagine or improve the experiences people have within it?

Engine will work with you to inspire, imagine and create spaces you can operate effectively, while giving people experiences, they’ll value and that will keep them coming back for more.

Imagine what’s possible

Create a compelling, future-ready vision for customer experience to motivate and guide the transformation.

Imagine what’s possible

Create a compelling, future-ready vision for customer experience to motivate and guide the transformation.

Imagine what’s possible

Create a compelling, future-ready vision for customer experience to motivate and guide the transformation.

Imagine what’s possible

Create a compelling, future-ready vision for customer experience to motivate and guide the transformation.

Imagine what’s possible

Envision a new digital proposition, service and product.

Design and orchestrate products, people and places and deliver a joined-up experience for customers howeverthey use your service.

Engage your teams using design thinking and get better business and customer requirements for your project.

Use design and lead the thinking to generate increased value from your service ecosystem.

Learn about the benefits of connected service design

Design places and spaces that deliver your brand and proposition and get the most from your people, enabled by great digital experiences.

Future guest and visitor research

Destination proposition

Experience master planning

Adding value with service offerings

There is more to a thriving commercial environment than site, building design, and interior quality.

It's essential to start with the people that will use and work in the space and how they want to use it.

Then, to determine a strong value proposition, design offerings, organise the space and orchestrate services, people, and technology to deliver it.

Do you have a grand vision, plan on paper or an operational estate and the opportunity to imagine or improve the experiences people have within it?

Engine will work with you to inspire, imagine and create spaces you can operate effectively while giving people experiences they'll value, which will keep them coming back for more.

Hyundai Motor Studio Retail Model

The Hyundai Motor Company see ‘service’ not ‘sales’ as the basis of valuable customer relationships...

Unite Students Experience Vision

The UK’s leading operator of purpose-built student accommodation provides homes for 46,000 students...

The 10 principles for designing people-centred workplace experiences

As the world of work continues to shift and change, we need to design workplace experiences that...

THAT Retail Concept Store wins “Best Experience Design” Award

The whole team at Engine Service Design would like to congratulate Grégoire Charpe-Civatte...

Designing a better education system for our children

We all knew that the education system had room for improvement. The COVID-19 pandemic brought this...

Places and spaces

Design places and spaces that deliver your brand and proposition and get the most from your people, enabled by great digital experiences.

Learn about the benefits of connected service design

Imagine what’s possible

Learn about the benefits of connected service design

Hyundai Motor Studio Retail Model

Unite Students Experience Vision

Resources

The 10 principles for designing people-centred workplace experiences

THAT Retail Concept Store wins “Best Experience Design” Award

Designing a better education system for our children

Book time with a service design expert.

Learn about the benefits of connected service design