When legacy issues and disjointed ways of working are impacting your customer experience and critical metrics, you need a trusted partner to guide you.
When you need to think differently to stay ahead, but you’re unsure how to differentiate your customer experience, you need a trusted partner to guide you.
When you spot an opportunity to disrupt your industry with a new product or service, you need a trusted partner to guide you.
When pricing came under pressure for Sainsbury’s and mobile technology-enabled wide-scale diversification of shopping habits, the super-grocer needed to shift the focus for customer experience design from tactical deployment to a strategic capability.
The moving parts of a beautifully designed service work seamlessly together without the customer, or service staff, realising it.
‘The Big 6’ service design and customer experience trends report.
Engine was commissioned to support the development of Philips Retail Solutions (PRS); a new venture within Philips. Philips has three divisions, the biggest part being B2B.