For the fifth consecutive year, Engine reveals the results of its annual survey to investigate what consumers believe are the qualities of great service.
The results reveal what’s important to customers and the areas that businesses should be focusing on, the way services make customers feel, the sectors that provide the best and worst customer service and which brands are delivering great service.
Over 1,000 consumers were asked the following questions:
Engine's Annual Customer Experience Report 2018
Read Engine's 2018 survey into consumers' views on what makes a good customer experience and the brands getting it right.