Customer Driven Transformation: Download the first two chapters

Webinar: Your customers have changed. What now?

Thanks to all those who joined the second in our series of ‘Leading out of Lockdown’ webinars where we discussed how you can understand and design for the new needs and expectations of your customers and employees.

Also special thanks to our three guest panelists:

Michelle Hammond: A leading independent wellness consultant and founder of two health and wellness focused training companies: Spa Business School & tpot: the power of touch.

Hannah Richardson: Senior Vice President Global Client Services & General Manager, EMEA and APAC at BGRS, leading global operational teams across the regions to serve a dynamic global FTSE 100 client portfolio.

Itamar Ferrer: Client Director at Engine leading projects across Europe and the Middle East to help clients fix, respond, reimagine and innovate their services and customer experiences.

Look out for news of more in this series of webinars over the coming weeks.

More Engine work

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Mercedes-Benz

Developing a new service benchmark for aftersales servicing

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dubai-airports-hospitality-customer-experience-pilot-by-engine-01

Dubai Airports

Piloting a new approach to customer service and information delivery

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Resources

What are the fundamental factors of a design-led approach?

Let's face it, people are attracted to well-designed things, valuing them more than poorly designed ones.

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A Guide to Ecosystem Services Design

Business ecosystems are creators of value. Here's a practical and accessible approach to unlocking value within your business ecosystem.

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