2021 Pandemic Personas – Download your CX toolkit now

Webinar: Your customers have changed. What now?

Thanks to all those who joined the second in our series of ‘Leading out of Lockdown’ webinars where we discussed how you can understand and design for the new needs and expectations of your customers and employees.

Also special thanks to our three guest panelists:

Michelle Hammond: A leading independent wellness consultant and founder of two health and wellness focused training companies: Spa Business School & tpot: the power of touch.

Hannah Richardson: Senior Vice President Global Client Services & General Manager, EMEA and APAC at BGRS, leading global operational teams across the regions to serve a dynamic global FTSE 100 client portfolio.

Itamar Ferrer: Client Director at Engine leading projects across Europe and the Middle East to help clients fix, respond, reimagine and innovate their services and customer experiences.

Look out for news of more in this series of webinars over the coming weeks.

More Engine work

mercedes-benz-new-service-benchmark-for-aftersales-service-by-engine-01

Mercedes-Benz

Developing a new service benchmark for aftersales servicing

Read more
dubai-airports-hospitality-customer-experience-pilot-by-engine-01

Dubai Airports

Piloting a new approach to customer service and information delivery

Read more

Resources

THE PATIENT EXPERIENCE REIMAGINED: DIAGNOSIS

Is it time to move away from the rushed, human doctor diagnosis to a data and tech supported diagnosis?

Read more

THE PATIENT EXPERIENCE REIMAGINED: TREATMENT

Is it time to move from a siloed treatment process, towards a cohesive get-well plan, intuitive and at the palm of the patient's hand?

Read more