Engine Service Design is an independent strategy and design consultancy. For over 20 years, we have pioneered and evolved the practice of service design and helped hundreds of client organisations imagine, prototype, design, and deploy services with lasting impact.
Leadership
Lisa Skinner
CEO
Oliver King
Managing Partner, London
James Samperi
Managing Director, Dubai
Itamar Ferrer
Associate Director, London
David Pinder
Design Director, London
Saima Haider
Design Director, Dubai
Julian Bromage
Operations Manager
Nik Bulmer
Client Engagement Director
9 key learnings from working with Dubai Airports
Travelling through an airport can be a stressful experience for many people. Whether they’re...
Hyundai Motor Studio Retail Model
The Hyundai Motor Company see ‘service’ not ‘sales’ as the basis of valuable customer relationships...
Defining Virgin Hotels Guest Experience Vision
Virgin needed to find ways to inject their brand personality into the hotel business, offering a...
Resources
Is your CX reinforcing your brand or working against it?
When you think about a brand, you often visualise an object, campaign or symbol in your mind –...
Is customer feedback enough to design great experiences?
When it comes to customer experience (CX), businesses often lean heavily on feedback from customers...
Solving the rail industry's biggest challenges through CX design
Rail travel has the potential to be the number one choice for passengers travelling for work or...
