Healthcare Patient Experience Improvement Services

Service design consultancy for

Healthcare Patient Experience Improvement Services

Creating a compelling vision or idea that excites your organisation should not be so hard

Our Service Design System helps organisations such as Bupa Healthcare and pharmaceutical company UCB to create award-winning member and patient experiences with measurable impact

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The member and patient experience beyond 2020

The design of healthcare has never been more critical. The COVID-19 pandemic has illustrated just how much healthcare relies on an ecosystem of services, spanning the health sector and beyond. Critically, recent times have shown us that the effectiveness of health services is a collective as well an individual responsibility.

The private sector’s role in public health

We cannot control every aspect of our health, but those we can are often linked to the brands we consume; from our food and drink, to exercise, our leisure time and how we look after our mental health. Today, almost all consumer businesses have a role to play in the health and well-being of their customers.

Effective health services are patient-centred

Healthcare outcomes are co-produced, so services must be designed around patients' needs and ability. Design for the realities of people's lives is vital for the success of long-term clinical trials too. At Engine Service Design, we work with clinicians, service managers and patients to imagine and design digital health solutions and improved patient journeys.

Imagine what’s possible

Digital services that make patient and hospital data more useful, enabling clinicians to maximise time spent with patients.

Compelling service propositions and experiences designed around your digital product idea.

Bring new technology to market in healthcare, by designing a great service.

Improve the experience for patients and families in your hospital.

Design a better end-to-end experience for private healthcare members.

Imagine what’s possible

Digital solutions that give passengers more control over their experience.

Imagine what’s possible

Digital solutions that give passengers more control over their experience.

Imagine what’s possible

Digital solutions that give passengers more control over their experience.

Imagine what’s possible

Digital solutions that give passengers more control over their experience.

Global Pharma Company Applications

Finding valuable service applications for an emerging technology

A global pharmaceutical company set itself the challenge to improve the efficacy of drugs, by helping hospital doctors help their patients. The Engine Service Design Team worked with them to leverage technology to improve accessibility and usability of information in the hospital setting in order to achieve this goal.