Engine Service Design is an independent strategy and design consultancy. For over 20 years, we have pioneered and evolved the practice of service design and helped hundreds of client organisations imagine, prototype, design, and deploy services with lasting impact.
About Engine
Leadership

Lisa Skinner
CEO

Oliver King
Managing Partner, London

James Samperi
Managing Director, Dubai

Itamar Ferrer
Associate Director, London

David Pinder
Design Director, London

Saima Haider
Design Director, Dubai

Julian Bromage
Operations Manager

Nik Bulmer
Client Engagement Director
Book time with a service design expert.
Discover the transformative power of service design and unlock the full potential of your business. Get in touch with our service design experts today and start improving or innovating your services and customer experience.

9 key learnings from working with Dubai Airports
Travelling through an airport can be a stressful experience for many people. Whether they’re...

Hyundai Motor Studio Retail Model
The Hyundai Motor Company see ‘service’ not ‘sales’ as the basis of valuable customer relationships...

Defining Virgin Hotels Guest Experience Vision
Virgin needed to find ways to inject their brand personality into the hotel business, offering a...
Resources

The art of personalisation - using data to enhance the retail customer experience
Knowing your customers is no longer enough. To deliver the ultimate retail experience and keep them...

How customer experience design can solve retail’s biggest challenges
The retail industry is at a crossroads. Rapidly shifting consumer expectations, increasing...

The role of emotion in journey mapping
Customer experience (CX) is no longer just about efficiency, functionality and convenience. It’s...