Service design consultancy for

The Property Sector

Creating a compelling vision or idea that excites your organisation should not be so hard

Our Service Design System helps organisations such as Pegasus Group and Unite Students to create award-winning customer experiences with measurable impact

Sector_Property
Unite Students Pegasus Life Skanska grosvenor
"The workshops Engine ran helped bring people out of the everyday and their comfort zone. The project environment helped team members explore new ways of working and learn something new about our customers."

Customer Experience Director, Pegasus Life

We now have different expectations of the spaces we use

The ways we live, work and learn have been radically impacted by the pandemic and as a result, what we need from our homes, workplaces, shopping environments and schools has changed. Whether this be the need to reconfigure our homes for working and living, re-defining the role of the office to accommodate flexible and remote working or re-imagining face-to-face lessons in schools, the immediate future will require thinking differently about much of what was previously taken for granted.

You’re in the ‘space as a service’ business

Developers will have the opportunity to build new capabilities, to meet the new needs of their partners, investors, and customers. This will include developing offers that respond to the desire for greater agility, flexibility and choice. It has become essential to act more as a service provider and challenge existing models of sales and leasing, rethinking the purchase process and placing greater emphasis on being an ongoing service provider, once buildings are in use.

Data rich spaces will offer more

Engine Service Design can help you become adept in offering integrated technology and data solutions, as it becomes increasingly critical for commercial real-estate means. Flexible lease agreements, adaptable space configurations and plug-in digital service offers, will become the new normal. Buildings will also become rich sources of data and, if harnessed, will present valuable opportunities for new services.

Imagine what’s possible

Re-design the end-to-end process of development, sales, and in-life to reflect the changing needs of customers and position yourself ahead of the competition.

Take a different approach to property development, by placing greater emphasis on more flexible and adaptable offers and formats, that have services at their heart.

Develop a Customer Experience Masterplan for your building and the community who live, work and learn there, so that it informs the development of infrastructure and supports how people will want to use it.

Develop a suite of digital services that create new commercial opportunities throughout the lifetime of the building.

Digital solutions that give passengers more control over their experience.

Imagine what’s possible

Digital solutions that give passengers more control over their experience.

Imagine what’s possible

Digital solutions that give passengers more control over their experience.

Imagine what’s possible

Digital solutions that give passengers more control over their experience.

Imagine what’s possible

Digital solutions that give passengers more control over their experience.

Barclays Bank curated workplace experience

Barclays Bank curated workplace experience

Covid 19 has changed how the world will work forever. Recognising this, Barclays sought to adopt...

Skanska Home Buying Experience

Skanska Home Buying Experience

Skanska sought to introduce their well-designed, responsibly produced homes to the UK market and...

Pegasus Life End-To-End Property Services

Pegasus Life End-To-End Property Services

Pegasus Life aimed to improve the entire resident experience at their lifestyle communities for...

Connected Service Design

Creating remarkable experiences your customers will love requires the seamless integration of the technology, people and places that make your customer experience unique. We call this Connected Service Design.

Learn about the benefits of connected service design

CX Vision and Design

CX Vision & Design

Envision a connected customer service you can operationalise

Products-1

Products

Make an impact with a new original service and product

People-1

People

Realise your brand through your people

Places-1

Places

Envision new places and service environments

Barclays Bank curated workplace experience

Barclays Bank curated workplace experience

Covid 19 has changed how the world will work forever. Recognising this, Barclays sought to adopt...

Skanska Home Buying Experience

Skanska Home Buying Experience

Skanska sought to introduce their well-designed, responsibly produced homes to the UK market and...

Pegasus Life End-To-End Property Services

Pegasus Life End-To-End Property Services

Pegasus Life aimed to improve the entire resident experience at their lifestyle communities for...

Resources

3 Steps to align your customer and employee experience

3 Steps to align your customer and employee experience

As we found in our previous articles in this series of blogs about the employee experience,...

Crafting exceptional customer experiences: Building a CX Vision and Strategy

Crafting exceptional customer experiences: Building a CX Vision and Strategy

Crafting exceptional, and connected, customer experiences across all touchpoints and channels is...

5 Ways a company can benefit from a service blueprint

5 Ways a company can benefit from a service blueprint

This is the final blog in a the Service Design series, where we explore 5 key tools in the Service...

Book time with a service design expert.

Discover the transformative power of service design and unlock the full potential of your business. Get in touch with our service design experts today and start improving or innovating your services and customer experience.

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Learn about the benefits of connected service design