Service design consultancy for

Manufacturing & Technology Sector

Creating a compelling vision or idea that excites your business should not be so hard

Our Service Design System helps technology and manufacturing businesses such as Vodafone and Samsung create award-winning customer experiences with measurable impact

Sector_Technology
Samsung Philips heineken bp
"They possess a unique combination of creativity, strategic thinking and commercial awareness, which is rare and difficult to replicate."

Product Marketing Lead, Microsoft Surface

We're all service businesses now

Whether you provide consumer products or solutions for other business, the days of simply taking orders and dispatching boxes are gone. Whilst it is essential to continually develop new products in order to remain competitive, doing so is expensive and time consuming. For this reason, technology and manufacturing businesses are looking to customer service and the services they could provide to drive differentiation and as a route to recurring revenue.

Using services to add value to manufactured products

Customer expectations of service continue to rise; the buying decisions of consumers and businesses are influenced by their perceptions of the quality of service. At the same time, products and solutions are becoming more complex; customers expect more from them and are looking for a relationship, not just a purchase.

The relationship quid pro quo

At Engine Service Design we help businesses add value to manufactured and digital products, by imagining service-led value propositions and designing inspired customer journeys from sales to on-boarding, that nurture customer relationships over time. The impact: differentiated and more marketable products and experiences that reward and retain customers.

Imagine what’s possible

A website your customers choose to login to because of the value they get and the relationship they can have with your brand.

Design the end-to-end journey for your customers and enable the identification of opportunities that delight customers when it matters most.

Identify the customer experience ‘north star’ for your business and trigger an opportunity to question current approaches, roadmaps and investment plans.

Envision your future service experience and enable teams to understand the shift from a product to a service-centred business.

Redesign your service blueprint and empower teams to identify the enablers and capabilities your business will need, and how to organise and deliver them.

Imagine what’s possible

Digital solutions that give passengers more control over their experience.

Imagine what’s possible

Digital solutions that give passengers more control over their experience.

Imagine what’s possible

Digital solutions that give passengers more control over their experience.

Imagine what’s possible

Digital solutions that give passengers more control over their experience.

Samsung’s Smart Kitchen Vision

Samsung’s Smart Kitchen Vision

Samsung collaborated with the Engine Service Design team to envision and showcase the future of...

Global consumer-technology business

Global consumer-technology business

The global consumer-technology brand client needed a self-service channel for customers to return...

Philips Lighting B2B Retail Services

Philips Lighting B2B Retail Services

Philips Lighting partnered with the Engine Service Design Team to create Philips Retail Solutions,...

Connected Service Design

Creating remarkable experiences your customers will love requires the seamless integration of the technology, people and places that make your customer experience unique. We call this Connected Service Design.

Learn about the benefits of connected service design

CX Vision and Design

CX Vision & Design

Envision a connected customer service you can operationalise

Products-1

Products

Make an impact with a new original service and product

People-1

People

Realise your brand through your people

Places-1

Places

Envision new places and service environments

Resources

Service design research and exploration

Service design research and exploration

Design research is an implicit and inseparable aspect of service design. Traditional research...

What are fully connected services and why are they valuable?

What are fully connected services and why are they valuable?

A fully connected service prioritises customer experience by consistently and seamlessly...

What is customer experience and why is it important?

What is customer experience and why is it important?

In today’s competitive market, and as a result of changing consumer expectations, it is not enough...

Book time with a service design expert.

Discover the transformative power of service design and unlock the full potential of your business. Get in touch with our service design experts today and start improving or innovating your services and customer experience.

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Learn about the benefits of connected service design