About Engine

Engine Service Design is an independent strategy and design consultancy. For over 20 years, we have pioneered and evolved the practice of service design and helped hundreds of client organisations imagine, prototype, design, and deploy services with lasting impact.

Studios

london

London

dubai

Dubai

Leadership

Lisa 1

Lisa Skinner

CEO

Oliver 1

Oliver King

Managing Partner, London

James 1

James Samperi

Managing Director, Dubai

Itamar 1

Itamar Ferrer

Associate Director, London

David 1

David Pinder

Design Director, London

Saima 1

Saima Haider

Design Director, Dubai

Alex 1

Alex Buckley

Business Development

Julian 1

Julian Bromage

Operations Manager

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Hyundai Motor Studio Retail Model

Hyundai Motor Studio Retail Model

The Hyundai Motor Company see ‘service’ not ‘sales’ as the basis of valuable customer relationships...

Defining Virgin Hotels Guest Experience Vision — Elementor

Defining Virgin Hotels Guest Experience Vision — Elementor

Virgin needed to find ways to inject their brand personality into the hotel business, offering a...

Defining the vision for Genesis House

Defining the vision for Genesis House

Genesis wanted to develop an experience centre that exemplified the quality, craftsmanship and...

Resources

The challenge of fast and slow: Balancing speed and thoughtfulness for effective decision-making

The challenge of fast and slow: Balancing speed and thoughtfulness for effective decision-making

Over the last few years, Agile methodologies have gained immense popularity. The notion of swift...

Harnessing emotional connections: The key to customer loyalty and competitive success

Harnessing emotional connections: The key to customer loyalty and competitive success

We all strive for convenience, affordability, and efficiency in our day-to-day transactions,...

Standing out in a crowded market: Cultivating distinctiveness in your organisation

Standing out in a crowded market: Cultivating distinctiveness in your organisation

The challenge of brand distinctiveness

Learn about the benefits of connected service design