Engine Service Design is an independent strategy and design consultancy. For over 20 years, we have pioneered and evolved the practice of service design and helped hundreds of client organisations imagine, prototype, design, and deploy services with lasting impact.
About Engine
Leadership
Lisa Skinner
CEO
Oliver King
Managing Partner, London
James Samperi
Managing Director, Dubai
Itamar Ferrer
Associate Director, London
David Pinder
Design Director, London
Saima Haider
Design Director, Dubai
Alex Buckley
Business Development
Julian Bromage
Operations Manager
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Hyundai Motor Studio Retail Model
The Hyundai Motor Company see ‘service’ not ‘sales’ as the basis of valuable customer relationships...
Defining Virgin Hotels Guest Experience Vision — Elementor
Virgin needed to find ways to inject their brand personality into the hotel business, offering a...
Defining the vision for Genesis House
Genesis wanted to develop an experience centre that exemplified the quality, craftsmanship and...
Resources
The challenge of fast and slow: Balancing speed and thoughtfulness for effective decision-making
Over the last few years, Agile methodologies have gained immense popularity. The notion of swift...
Harnessing emotional connections: The key to customer loyalty and competitive success
We all strive for convenience, affordability, and efficiency in our day-to-day transactions,...
Standing out in a crowded market: Cultivating distinctiveness in your organisation
The challenge of brand distinctiveness