Engine Service Design is an independent strategy and design consultancy. For over 20 years, we have pioneered and evolved the practice of service design and helped hundreds of client organisations imagine, prototype, design, and deploy services with lasting impact.
Leadership
Lisa Skinner
CEO
Oliver King
Managing Partner, London
James Samperi
Managing Director, Dubai
Itamar Ferrer
Associate Director, London
David Pinder
Design Director, London
Saima Haider
Design Director, Dubai
Alex Buckley
Business Development
Julian Bromage
Operations Manager
Hyundai Motor Studio Retail Model
The Hyundai Motor Company see ‘service’ not ‘sales’ as the basis of valuable customer relationships...
Defining Virgin Hotels Guest Experience Vision — Elementor
Virgin needed to find ways to inject their brand personality into the hotel business, offering a...
Defining the vision for Genesis House
Genesis wanted to develop an experience centre that exemplified the quality, craftsmanship and...
Resources
What are the fundamentals of a world-leading CX strategy?
In today's fiercely competitive business landscape, customer experience (CX) has emerged as the...
Navigating the Race: How to Adapt to the Challenge of Shifting Customer Demands
Not understanding or providing for your customers as well as you should, or as well as you used to...
The true cost of poorly designed customer experiences
The true cost of poorly designed customer experiences
