We create remarkable experiences your customers will love by connecting technology, people and places.

Reimagine the future
Unlock new value
Inspire your teams
Make change happen

We create remarkable experiences your customers will love by connecting technology, people and places.

Reimagine the future
Unlock new value
Inspire your teams
Make change happen

Creating a compelling vision or idea that excites your business should not be so hard.

We're service design geeks who love solving complex problems where traditional approaches just don't work. And we're designing a better world, one service at a time.

"I continue to partner with Engine on high-profile projects, developing compelling product and service strategy that heavily influenced and inspired our design, value propositions and delivery."

Product Marketing Lead, Microsoft Surface

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Service design consultancy for

Connected Service Design

Creating remarkable experiences your customers will love requires the seamless integration of the technology, people and places that make your customer experience unique. We call this Connected Service Design.

 

CX Vision & Strategy
Products
People
Places

Learn about the benefits of connected service design

CX Vision and Design

CX Vision & Design

Envision a connected customer service you can operationalise

Products-1

Products

Make an impact with a new original service and product

People-1

People

Realise your brand through your people

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Places

Envision new places and service environments

Here’s how we do it

InsightToVision

Insight to vision

Identify the difference between what you do today and what your future customers don’t yet know they need. Reimagine the future.

DesignToPilot

Design to pilot

Unlock new value by imagining, designing and piloting services and experiences your colleagues are inspired to deliver and your customers will love.

PlanToMobilise

Plan to mobilse

Mobilise your organisation with a plan to change, build or buy what’s needed to deliver new services and experiences.

Big visions don’t require big consultancies to bring them to life.

 

“The Engine team have been sensational consultancy partners, delivering with a true sense of challenge, purpose, creativity and fun!”
SVP, Client Services

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VirginAtlantic 1

75%

Reduction in check-in times

After implementing the design of the new self-serve service at London Heathrow Airport Terminal 3.

VirginMedia 1

+28pt

Increase in transactional NPS

After implementing the design of the new branded staff behaviours across the contact centre.

MercadesBenz 1

75%

Increase in aftersales customer

After implementing the design of the new aftersales service across three pilot sites.

Customer Driven Design

How design-led companies get more of the right services to market faster

engine-book-customer-driven-transformation

“For any who seek to improve their services, let this book be your design-led guide. It will enable you to truly transform your service, by staging engaging, personal, memorable and even beautiful experiences.”

Joseph Pine II, co-author, The Experience Economy

Download a free copy of the first two chapters of our book.

With this book, the authors show you how to instil an outside-in approach to strategy; moving away from a management approach that’s technology, marketing or resource optimization-led, to one that is customer-inspired and experimental with innovation.

engine-book-customer-driven-transformation

Book time with a service design expert.

Discover the transformative power of service design and unlock the full potential of your business. Get in touch with our service design experts today and start improving or innovating your services and customer experience.

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Learn about the benefits of connected service design