Podcast

Ep42: Reimagining Shopping, Space and Experiences in Transit

Written by Engine Service Design | Apr 29, 2025 7:32:24 AM

Airport retail isn't just about duty-free transactions, it's about transformation. 

In this episode, Oliver King is joined by Hugo Vanderschaegh, Managing Partner of Altavia Travel Retail, to explore how airports can create experience-led spaces and drive commercial success. From personalisation and pre-trip engagement to local products and a stronger sense of place, they unpack what it takes to turn terminals into destinations passengers enjoy. 

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Find out more about Altavia Travel Retail

Chapters

  • 02:40: The Transformation of Duty-Free Shopping
  • 07:09: Opportunities in Travel Retail 
  • 14:30: Personalisation in Travel Retail
  • 16:14: Future trends in Travel Retail 
  • 18:48: Creating Unique Airport Experiences
  • 22:34: The Role of Airports in Cultural Connection 
  • 25:18: Sense of Place in Airport Design 
  • 28:26: Innovating Duty-Free Experiences 
  • 30:23: The Future of Travel Retail