Ep40: AI, Work, and the Human Experience

Written by Engine Service Design | Feb 26, 2025 11:58:21 AM

In the 40th episode of the CXD podcast, Oliver King is joined by Stefan Moritz, Head of Innovation at Max Matthiessen where they explore the transformative impact of AI on the workplace, leadership and customer experiences.

Is AI a game-changer or cause for concern? They explore how AI can enhance human collaboration and innovation, but also the risks of automation overshadowing human connection.

Tune in as they discuss how organisations can strike the right balance between technology and human agency, and future-proof their strategies.

Join the conversation and discover what it really means to work, and lead, in the age of AI.

Connect with Stefan Mortiz and check out his website.

Metaphors shape how we see the world and drive action—think “our iceberg is melting.” Stefan has started The Metaphor Club to collect and share powerful metaphors that help us navigate change and inspire better futures.

Chapters:

01:44: AI's Impact on Work and Human Experience
05:47: AI in the Workplace: Opportunities and Challenges
11:22: Leadership in the Age of AI
17:11: The Future of AI Interactions
23:08: Legal and Ethical Considerations of AI in Work
25:41: The Untapped Potential of Remote Work
29:08: Balancing Automation and Human Connection
39:55: Embracing AI with Human Agency

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