Meet changing consumer expectations – Download the whitepaper

Engine Service Design > Works > Page 5

Making the world a better place one service at a time

All Automotive Aviation Governance & Public Services Healthcare Leisure & Hospitality Manufacturing & Technology Money Property Rail Retail Telecommunications & Utilities
london heathrow airport service standard by engine

Global consumer-technology business

Identifying and implementing a clear path for future customer self-service automation

Read more
Reimagining the digital service for Ebay

eBay Reimagining The Seller Journey

Reimagining the digital service proposition and journey for sellers

Read more
Customer journeys redesign for DMCC Freezone

DMCC Freezone B2B Customer Journey

Designing best-in-class B2b customer journeys

Read more
CX design project for Zurich

Zurich Life

Driving greater customer engagement through digital services

Read more
B&Q service design

B&Q Service-Led Store Concept

Vision for Experience Stores

Read more
 CX design project for Argos

Argos Customer Experience Vision

Designing a compelling service vision to transform the operations

Read more
Service standart development for London Heathrow Airport

London Heathrow Airport Standards

Creating the front-line service standard to deliver the 'Make Every Journey Better' ambition

Read more
1 2 3 4 5

Customer Driven Transformation

How design-led companies get more of the right services to market faster

engine book customer driven transformation

“For any who seek to improve their services, let this book be your design-led guide. It will enable you to truly transform your service, by staging engaging, personal, memorable and even beautiful experiences.

Download a free copy of the first two chapters of our book.

With this book, the authors show you how to instil an outside-in approach to strategy; moving away from a management approach that’s technology, marketing or resource optimization-led, to one that is customer-inspired and experimental with innovation.