Engine Service Design > Works > Page 2

Making the world a better place one service at a time

All Aviation Service Design for Governance & Public Services Service Design for Healthcare Service Design for Manufacturing & Technology Service Design for Telecommunications & Utilities Service Design for the Automotive Industry Service Design for the Finance Industry Service Design for the Leisure & Hospitality Industry Service Design for the Property Industry Service Design for the Rail Industry Service Design for the Retail Industry

Guest experience development for Virgin Hotel

Virgin Hotels

Defining the guest experience for the first Virgin Hotel

Samsung Schools

Designing a digital solution for the collaborative classroom

Service Design for Manufacturing & Technology

CX changes for Premier Inn

Premier Inn

Designing a premium service for a much loved budget hospitality brand

Service design for Pegasus Life

Pegasus Life

From selling property to providing a lifestyle proposition for retirement living

CX strategy development for online banking

Nordea Bank

Defining the customer experience strategy for online banking

Dubai Airports CX design

Dubai Airports

Piloting a new approach to customer service and information delivery

Service design for Global Pharma Company

Global Pharma Company

Finding valuable service applications for an emerging technology

B2B customer journey redisign for National Grid

National Grid

Designing B2B customer journeys to support the shift from an engineering to a services-centred business

Customer-centred service model development

Mars Drinks

Vision for transitioning from a product to customer-centred service model

CX design for Magic Planet

Magic Planet

Creating a flagship leisure and entertainment experience for 10-16 year olds

Newer Posts 1 2 3 4 Older Posts

Customer Driven Transformation

How design-led companies get more of the right services to market faster

“For any who seek to improve their services, let this book be your design-led guide. It will enable you to truly transform your service, by staging engaging, personal, memorable and even beautiful experiences.

Joseph Pine II, co-author, The Experience Economy

Download a free copy of the first two chapters of our book.

With this book, the authors show you how to instil an outside-in approach to strategy; moving away from a management approach that’s technology, marketing or resource optimization-led, to one that is customer-inspired and experimental with innovation.

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