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Customer Driven Transformation:
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Engine Service Design
The Service Design Consultancy
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UK
UAE
Making the world a better place one service at a time
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Automotive
Aviation
Governance and Public services
Health
Leisure and Hospitality
Manufacturing and Technology
Money
Property
Retail
Telco and Utilities
Virgin Hotels
Defining the guest experience for the first Virgin Hotel
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Aviation
Leisure and Hospitality
Property
Samsung Schools
Designing a digital solution for the collaborative classroom
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Manufacturing and Technology
eBay
Reimagining the digital service proposition and journey for sellers
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Manufacturing and Technology
Retail
DMCC Freezone
Designing best-in-class B2b customer journeys
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Governance and Public services
Leisure and Hospitality
Zurich Life
Driving greater customer engagement through digital services
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Money
Dubai Airports
Piloting a new approach to customer service and information delivery
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Aviation
Leisure and Hospitality
Retail
Global Pharma Company
Finding valuable service applications for an emerging technology
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Health
Manufacturing and Technology
B&Q
Vision for Experience Stores
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Retail
Argos
Developing and operationalising a compelling service vision across channels
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Retail
London Heathrow Airport
Creating the front-line service standard to deliver the 'Make Every Journey Better' ambition
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Aviation
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