Customer Driven Transformation: Download the first two chapters

Making the world a better place one service at a time

virgin hotel hospitality customer experience by engine 01

Virgin Hotels

Defining the guest experience for the first Virgin Hotel

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Samsung School user interface

Samsung Schools

Designing a digital solution for the collaborative classroom

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ebay designing the sellers digital experience by engine 01


Reimagining the digital service proposition and journey for sellers

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zurich life digital service design by engine 01

Zurich Life

Driving greater customer engagement through digital services

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dubai airports hospitality customer experience pilot by engine 01

Dubai Airports

Piloting a new approach to customer service and information delivery

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global pharma company service applications by engine 01

Global Pharma Company

Finding valuable service applications for an emerging technology

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B&Q Concept art vision for a DIY store


Vision for Experience Stores

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argos service vision and standards by engine 01


Developing and operationalising a compelling service vision across channels

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london heathrow airport service standard by engine

London Heathrow Airport

Creating the front-line service standard to deliver the 'Make Every Journey Better' ambition

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