Customer Driven Transformation: Download the first two chapters

london borough of southwark service design by engine

London Borough of Southwark

Improving public health provision

The challenge

The Borough of Southwark needed to find better ways to address local challenges and improve services. Working with residents, The Engine Service Design Team highlighted several new service opportunities, identified sector partners and ultimately enabled focused improvements to existing public health provision. We then worked with the strategy team to integrate a new, citizen-centred policy model, into service commissioning in the borough.

Have a similar challenge? Get in touch with the Engine Team

philips lighting b2b retail service innovation by engine 01

Philips Lighting

Developing a new B2b retail service business

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B&Q Concept art vision for a DIY store


Vision for Experience Stores

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mercedes benz new service benchmark for aftersales service by engine 01


Developing a new service benchmark for aftersales service

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Here’s how we do it

Insight to vision

Identify the difference between what you do today and what your future customers don’t yet know they need. Reimagine the future.

Insight to vision

Design to pilot

Unlock new value by imagining, designing and piloting services and experiences your colleagues are inspired to deliver and your customers will love.

Design to pilot

Plan to mobilise

Mobilise your organisation with a plan to change, build or buy what’s needed to deliver new services and experiences.

Plan to mobilise

How we can help


It's working, but not well enough

When legacy issues and disjointed ways of working are impacting your customer experience and critical metrics, you need a trusted partner to guide you.

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reimagine engine

Think differently to stay ahead

When you need to think differently to stay ahead, but you’re unsure how to differentiate your customer experience, you need a trusted partner to guide you.

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innovate engine service design

Do something genuinely new

When you spot an opportunity to disrupt your industry with a new product or service, you need a trusted partner to guide you.

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