Customer Driven Transformation: Download the first two chapters

kent county council social innovation lab by engine

Kent County Council

Building a Social Innovation Lab to develop better citizen services

The challenge

Kent County Council needed to become more innovative to meet more complex challenges and higher expectations from residents. Engine Service Design helped then create the Social Innovation Lab for Kent, which is now recognised as an early and leading example of people-centred policy-making and local public service development, winning awards and featuring in several publications.

Have a similar challenge? Get in touch with the Engine Team

dubai airports hospitality customer experience pilot by engine 01

Dubai Airports

Piloting a new approach to customer service and information delivery

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philips lighting b2b retail service innovation by engine 01

Philips Lighting

Developing a new B2b retail service business

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Here’s how we do it

Insight to vision

Identify the difference between what you do today and what your future customers don’t yet know they need. Reimagine the future.

Insight to vision

Design to pilot

Unlock new value by imagining, designing and piloting services and experiences your colleagues are inspired to deliver and your customers will love.

Design to pilot

Plan to mobilise

Mobilise your organisation with a plan to change, build or buy what’s needed to deliver new services and experiences.

Plan to mobilise

How we can help

Fix

It's working, but not well enough

When legacy issues and disjointed ways of working are impacting your customer experience and critical metrics, you need a trusted partner to guide you.

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reimagine engine

Think differently to stay ahead

When you need to think differently to stay ahead, but you’re unsure how to differentiate your customer experience, you need a trusted partner to guide you.

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innovate engine service design

Do something genuinely new

When you spot an opportunity to disrupt your industry with a new product or service, you need a trusted partner to guide you.

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