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kent county council social innovation lab by engine

KCC Social Innovation Lab Creation

Building a Social Innovation Lab to develop better citizen services

The challenge

Kent County Council needed to become more innovative to meet more complex challenges and higher expectations from residents. Engine Service Design helped them create the Social Innovation Lab for Kent, which is now recognised as an early and leading example of people-centred policy-making and local public service development, winning awards and featuring in several publications.

Have a similar challenge? Get in touch with the Engine Team

Customer-centred service model development

Mars Service Model Transformation

Vision for transitioning from a product to customer-centred service model

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Client at Hyundai Motor Flagship Brand Showroom in Seoul

Hyundai Motor Studio Retail Model

Designing an immersive, culturally inspired retail experience

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Unite Students Experience Vision

Using service design to drive the shift from property landlord to lifestyle proposition

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Here’s how we do it

Insight to vision

Identify the difference between what you do today and what your future customers don’t yet know they need. Reimagine the future.

Insight to vision

Design to pilot

Unlock new value by imagining, designing and piloting services and experiences your colleagues are inspired to deliver and your customers will love.

Design to pilot

Plan to mobilise

Mobilise your organisation with a plan to change, build or buy what’s needed to deliver new services and experiences.

Plan to mobilise

How we can help


It's working, but not well enough

When legacy issues and disjointed ways of working are impacting your customer experience and critical metrics, you need a trusted partner to guide you.

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reimagine engine

Think differently to stay ahead

When you need to think differently to stay ahead, but you’re unsure how to differentiate your customer experience, you need a trusted partner to guide you.

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innovate engine service design

Do something genuinely new

When you spot an opportunity to disrupt your industry with a new product or service, you need a trusted partner to guide you.

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Customer Driven Transformation

How design-led companies get more of the right services to market faster

engine book customer driven transformation

“For any who seek to improve their services, let this book be your design-led guide. It will enable you to truly transform your service, by staging engaging, personal, memorable and even beautiful experiences.

Download a free copy of the first two chapters of our book.

With this book, the authors show you how to instil an outside-in approach to strategy; moving away from a management approach that’s technology, marketing or resource optimization-led, to one that is customer-inspired and experimental with innovation.