Customer Driven Transformation: Download the first two chapters

helsinki airport customer experience vision by engine

Helsinki Airport

Designing the passenger experience for the Helsinki Hub

The challenge

Working with Finnair and Finavia (airline and airport operator), The Engine Service Design Team helped imagine and deliver a joint vision for service as part of the airport’s 1 billion Euro investment programme. The resulting passenger experience combined Finnish engineering excellence, with world class services and facilities that were a true expression of the Nordic region and provided a sense of space, health and wellbeing for passengers and employees.

Have a similar challenge? Get in touch with the Engine Team

global pharma company service applications by engine 01

Global Pharma Company

Finding valuable service applications for an emerging technology

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mercedes benz new service benchmark for aftersales service by engine 01


Developing a new service benchmark for aftersales service

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Here’s how we do it

Insight to vision

Identify the difference between what you do today and what your future customers don’t yet know they need. Reimagine the future.

Insight to vision

Design to pilot

Unlock new value by imagining, designing and piloting services and experiences your colleagues are inspired to deliver and your customers will love.

Design to pilot

Plan to mobilise

Mobilise your organisation with a plan to change, build or buy what’s needed to deliver new services and experiences.

Plan to mobilise

How we can help


It's working, but not well enough

When legacy issues and disjointed ways of working are impacting your customer experience and critical metrics, you need a trusted partner to guide you.

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reimagine engine

Think differently to stay ahead

When you need to think differently to stay ahead, but you’re unsure how to differentiate your customer experience, you need a trusted partner to guide you.

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innovate engine service design

Do something genuinely new

When you spot an opportunity to disrupt your industry with a new product or service, you need a trusted partner to guide you.

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