Customer Driven Transformation: Download the first two chapters

B&Q Concept art vision for a DIY store


Vision for Experience Stores

The challenge

The DIY retailer wanted to respond to competition from online-only retailers with a greater emphasis on service and experience in its physical stores. They asked Engine in partner with with their retail design agency to develop a service-led store concept, to be piloted in one of their flagship stores.

Have a similar challenge? Get in touch with the Engine Team

Samsung School user interface

Samsung Schools

Designing a digital solution for the collaborative classroom

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volkswagen connected car service concept by engine 01


Rapid envisioning of a new service proposition.

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Here’s how we do it

Insight to vision

Identify the difference between what you do today and what your future customers don’t yet know they need. Reimagine the future.

Insight to vision

Design to pilot

Unlock new value by imagining, designing and piloting services and experiences your colleagues are inspired to deliver and your customers will love.

Design to pilot

Plan to mobilise

Mobilise your organisation with a plan to change, build or buy what’s needed to deliver new services and experiences.

Plan to mobilise

How we can help


It's working, but not well enough

When legacy issues and disjointed ways of working are impacting your customer experience and critical metrics, you need a trusted partner to guide you.

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reimagine engine

Think differently to stay ahead

When you need to think differently to stay ahead, but you’re unsure how to differentiate your customer experience, you need a trusted partner to guide you.

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innovate engine service design

Do something genuinely new

When you spot an opportunity to disrupt your industry with a new product or service, you need a trusted partner to guide you.

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