Customer Driven Transformation: Download the first two chapters

Making the world a better place one service at a time

sainsburys customer experience design programme by engine 01


One supermarket, many ways to shop

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hyundai motor studio retail experience by engine 01

Hyundai Motor Company

Designing an immersive, culturally inspired retail experience

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Developing a new service-led car brand

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helsinki airport customer experience vision by engine 01

Helsinki Airport

Designing the passenger experience for the Helsinki Hub

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ee telecoms digital retail experience by engine 01


Designing and prototyping the digital in-store appointment service

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dubai airports hospitality customer experience pilot by engine 01

Dubai Airports

Piloting a new approach to customer service and information delivery

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mercedes benz new service benchmark for aftersales service by engine 01


Developing a new service benchmark for aftersales service

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ebay designing the sellers digital experience by engine 01


Reimagining the digital service proposition and journey for sellers

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B&Q Concept art vision for a DIY store


Vision for Experience Stores

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argos service vision and standards by engine 01


Developing and operationalising a compelling service vision across channels

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