Customer Driven Transformation: Download the first two chapters

Making the world a better place one service at a time

Samsung School user interface

Samsung Schools

Designing a digital solution for the collaborative classroom

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global pharma company service applications by engine 01

Global Pharma Company

Finding valuable service applications for an emerging technology

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philips lighting b2b retail service innovation by engine 01

Philips Lighting

Developing a new B2b retail service business

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ebay designing the sellers digital experience by engine 01


Reimagining the digital service proposition and journey for sellers

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