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Five Top Automotive Brands for Customer Experience in 2022
Five Top UK Comapanies for Employee Experience in 2022
Five Top UK Retail Brands for Customer Experience in 2022
As we release the results of our fifth annual Customer Experience Report, Engine director and co-founder, Joe Heapy talks to Consultancy UK about what the top 10 best UK brands for customer service and experience are doing right.
| 2018 Ranking | Company |
| 1 | Amazon |
| =2 | Lloyds Bank (New Entry) |
| =2 | John Lewis |
| 3 | Tesco |
| 4 | Marks & Spencer |
| 5 | British Airways (New Entry) |
| 6 | Sainsbury’s |
| =7 | Santander (New Entry) |
| =7 | Barclays |
| =7 | Nationwide |
| =8 | Premier Inn |
| =8 | Apple |
| 9 | Sky |
| =10 | Virgin Media |
| =10 | Halifax (New Entry) |
| =10 | Vodafone (New Entry) |
| =10 | Asda (New Entry) |
Read the full article here.
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In today's competitive business landscape, it's no longer enough to simply offer a product or service – you need to create a memorable customer experience that sets you apart from the rest. This is where a customer experience (CX) strategy comes into play. A well-defined CX strategy can help you build customer loyalty, increase revenue, and boost brand awareness.
In today’s competitive market, and as a result of changing consumer expectations, it is not enough to simply provide a product or service; businesses must also ensure that their customers have a positive experience when interacting with them. But what does a positive customer experience mean, and why does it matter?