Customer Driven Transformation: Download the first two chapters

Webinar: Your customers have changed. What now?

 

Thanks to all those who joined the second in our series of ‘Leading out of Lockdown’ webinars where we discussed how you can understand and design for the new needs and expectations of your customers and employees.

Also special thanks to our three guest panelists:

Michelle Hammond: A leading independent wellness consultant and founder of two health and wellness focused training companies: Spa Business School & tpot: the power of touch.

Hannah Richardson: Senior Vice President Global Client Services & General Manager, EMEA and APAC at BGRS, leading global operational teams across the regions to serve a dynamic global FTSE 100 client portfolio.

Itamar Ferrer: Client Director at Engine leading projects across Europe and the Middle East to help clients fix, respond, reimagine and innovate their services and customer experiences.

Look out for news of more in this series of webinars over the coming weeks.

More Engine work

Qoros

Developing a new service-led car brand

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Resources

Restart with impact

Open for business with a service that feels safe, with new magic touches to make your customers smile again.

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measuring and ensuring the success of services

Measuring and ensuring the success of services

Operationalising a new strategy, or indeed a new service should trigger organisations to question what they are or are not measuring.

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