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2021 Pandemic Personas – Download your CX toolkit now
Engine Service Design
Thanks to all those who joined the second in our series of ‘Leading out of Lockdown’ webinars where we discussed how you can understand and design for the new needs and expectations of your customers and employees.
Also special thanks to our three guest panelists:
Michelle Hammond: A leading independent wellness consultant and founder of two health and wellness focused training companies: Spa Business School & tpot: the power of touch.
Hannah Richardson: Senior Vice President Global Client Services & General Manager, EMEA and APAC at BGRS, leading global operational teams across the regions to serve a dynamic global FTSE 100 client portfolio.
Itamar Ferrer: Client Director at Engine leading projects across Europe and the Middle East to help clients fix, respond, reimagine and innovate their services and customer experiences.
Look out for news of more in this series of webinars over the coming weeks.
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The whole team at Engine Service Design would like to congratulate Grégoire Charpe-Civatte (Director - Customer Experience & Innovation at Majid Al Futtaim), and all MAF teams involved, for winning the Best Experience Design Award for THAT Concept Store's at the 2022 Customer Centricity World Series.
Considered “unconventional” in the early 2000s, the Chief Experience Officer (CXO), or the Chief Customer/Client Officer (CCO), are relatively new positions at a senior executive level. They were originally only considered relevant to customer-centric companies. However, in this post-COVID world, where the customer experience is the main differentiator, companies ignore this important position at their peril. Indeed, the Harvard Business Review argues that all companies should have a Chief Experience Officer.