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2021 Pandemic Personas – Download your CX toolkit now
Engine Service Design
Thanks to all those who joined the second in our series of ‘Leading out of Lockdown’ webinars where we discussed how you can understand and design for the new needs and expectations of your customers and employees.
Also special thanks to our three guest panelists:
Michelle Hammond: A leading independent wellness consultant and founder of two health and wellness focused training companies: Spa Business School & tpot: the power of touch.
Hannah Richardson: Senior Vice President Global Client Services & General Manager, EMEA and APAC at BGRS, leading global operational teams across the regions to serve a dynamic global FTSE 100 client portfolio.
Itamar Ferrer: Client Director at Engine leading projects across Europe and the Middle East to help clients fix, respond, reimagine and innovate their services and customer experiences.
Look out for news of more in this series of webinars over the coming weeks.
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Like what you read? Good ideas are worth sharing
In our previous blogs we looked at how and why the employee experience has become so relevant to a company’s productivity, profitability, and brand identity and reputation, as well as the factors that have the greatest impact on it.
As we found in our previous articles in this series of blogs about the employee experience, creating a positive employee experience is vital for companies who wish to attract and retain the best personnel. And designing that experience should be approached with a methodical, results-based process that looks at the experience holistically.