2021 Pandemic Personas – Download your CX toolkit now

Service Design Futures

By designing everyday services we can respond to the world today, anticipate what people will come to need and expect, and help consumers and businesses steer a course away from the futures we’d all like to avoid.

From here on in our mission is to make the world a better place one service at a time.

We’ve been thinking about what – out there in the world – is important to us right now and what in fact we mean by ‘better’. And we’ve been translating our ambition into practical principles and tools for design.

This is Service Design Futures.

www.servicedesignfutures.com

More Engine work

Service design for London Borough of Southwark

London Borough of Southwark

Using service design to tackle the social challenges to healthy eating

Read more
Enhancing passenger experience for Southeastern

Southeastern

Developing the seamless passenger blueprint for an enhanced passenger experience

Read more

Resources

THE PATIENT EXPERIENCE REIMAGINED: DIAGNOSIS

Is it time to move away from the rushed, human doctor diagnosis to a data and tech supported diagnosis?

Read more

THE PATIENT EXPERIENCE REIMAGINED: PRE-DIAGNOSIS

Is it time to move from a limited, single contact doctor appointment TO a collaborative Ai / doctor assessment and pre-diagnosis over several days?

Read more