Customer Driven Transformation: Download the first two chapters

Service Design Futures

By designing everyday services we can respond to the world today, anticipate what people will come to need and expect, and help consumers and businesses steer a course away from the futures we’d all like to avoid.

From here on in our mission is to make the world a better place one service at a time.

We’ve been thinking about what – out there in the world – is important to us right now and what in fact we mean by ‘better’. And we’ve been translating our ambition into practical principles and tools for design.

This is Service Design Futures.

www.servicedesignfutures.com

More Engine work

london borough of southwark service design experience by engine 01

London Borough of Southwark

Using service design to tackle the social challenges to healthy eating

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southeastern passenger blueprint rail experience by engine 01

Southeastern

Developing the seamless passenger blueprint for an enhanced passenger experience

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Resources

Restart with impact

Open for business with a service that feels safe, with new magic touches to make your customers smile again.

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measuring and ensuring the success of services

Measuring and ensuring the success of services

Operationalising a new strategy, or indeed a new service should trigger organisations to question what they are or are not measuring.

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