Engine Service DesignThe Service Design Consultancy
Meet changing consumer expectations – Download the whitepaper
Engine Service Design
The main question we hear about Service Design is, will it work for my organisation?
Whilst every challenge is different, when a new customer works with us, we follow three simple steps:
Step One: Insight to Vision – Identify the difference between what you do today and what your future customers don’t yet know they need.
Step Two: Design to Pilot – Unlock new value by imagining, designing and piloting technology enabled services and experiences your customers will love.
Step Three: Plan to Mobilise – Mobilise your organisation with a plan to connect your ecosystem of people, places and technology, to seamlessly deliver new services and experiences.
Download a copy of our Service Design 101 eBook to discover the 5 essential tools that should be part of every Service Designers Toolkit – Customer Personas, Customer Journey Mapping, Visioning, Concepting and Service Blueprinting and start designing customer experiences that differentiate your brand from the competition.
Designing remarkable services and experiences your customers will love, can create the kind of
customer loyalty and growth that skyrockets an organisation's success.
Discover the 5 essential tools that should be part of every Service Designers Toolkit - Customer Personas, Customer Journey Mapping, Visioning, Concepting and Service Blueprinting in our free eBook.
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We see new products and services all the time. Some will leave us wondering what purpose they could possibly serve, others will stop us in our tracks. Creativity, curiosity, and the need to address a challenge or an opportunity are often the starting point for innovation. Design brings these things into being;
In today's competitive business landscape, it's no longer enough to simply offer a product or service – you need to create a memorable customer experience that sets you apart from the rest. This is where a customer experience (CX) strategy comes into play. A well-defined CX strategy can help you build customer loyalty, increase revenue, and boost brand awareness.