2021 Pandemic Personas – Download your CX toolkit now

Reimagine at speed – Service model

An innovative service model that thrives despite the Covid-19 measures constraining your industry.

Do you recognise any of these challenges?

  • Our existing services model is no longer profitable. We need a new one, but what?
  • We have spotted an opportunity to bring a new product or service to market. How do we ensure we design it well the first time and the customer experience is excellent?
  • We have stock, assets and resources, but our conventional route to market is closed or constrained. How can we monetise what we have in a new way?
  • What’s the right way to engage and involve our most important customers and suppliers quickly and constructively so that we move forward with their ideas and support?
  • How can we convince senior leaders that the opportunity we’ve spotted will work?
  • We’re going to create a start-up alongside our core business, but this approach is new to us, we don’t have the skills or tools in our team.

Why you need to act

  • Your existing commercial model no longer works.
  • You have costly fixed assets and resources at risk, use them or lose them.
  • Circumstances have provided you with an opportunity. Now speed is the critical factor.

    Business tools

    We’ve developed a set of practical tools to help you work through your businesses needs and priorities – be those of today or tomorrow. We’ll guide you through dynamic and collaborative sessions supported by our creative team to develop ways you can actively respond to challenges and create new opportunities.

    Read more

Book time with a Service Design expert

More Engine work

Barclays – Curated Workplace Experience

Creating a vision and strategy for the Curated Workplace Experience for Barclays campuses.

Read more

THAT: omni-channel lifestyle store

Defining the Customer Experience masterplan for a first of its kind concept store in the heart of Dubai

Read more