2021 Pandemic Personas – Download your CX toolkit now

Reimagine at Speed

An innovative service model that thrives despite the Covid-19 measures constraining your industry.

Do you recognise any of these challenges?

  • Our existing services model is no longer profitable. We need a new one, but what?
  • We have spotted an opportunity to bring a new product or service to market. How do we ensure we design it well the first time and the customer experience is excellent?
  • We have stock, assets and resources, but our conventional route to market is closed or constrained. How can we monetise what we have in a new way?
  • What’s the right way to engage and involve our most important customers and suppliers quickly and constructively so that we move forward with their ideas and support?
  • How can we convince senior leaders that the opportunity we’ve spotted will work?
  • We’re going to create a start-up alongside our core business, but this approach is new to us, we don’t have the skills or tools in our team.

Why you need to act

  • Your existing commercial model no longer works.
  • You have costly fixed assets and resources at risk, use them or lose them.
  • Circumstances have provided you with an opportunity. Now speed is the critical factor.

    Business tools

    We’ve developed a set of practical tools to help you work through your businesses needs and priorities – be those of today or tomorrow. We’ll guide you through dynamic and collaborative sessions supported by our creative team to develop ways you can actively respond to challenges and create new opportunities.

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More Engine work

Service design for London Borough of Southwark

London Borough of Southwark

Using service design to tackle the social challenges to healthy eating

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Enhancing passenger experience for Southeastern

Southeastern

Developing the seamless passenger blueprint for an enhanced passenger experience

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Resources

THE PATIENT EXPERIENCE REIMAGINED: DIAGNOSIS

Is it time to move away from the rushed, human doctor diagnosis to a data and tech supported diagnosis?

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THE PATIENT EXPERIENCE REIMAGINED: PRE-DIAGNOSIS

Is it time to move from a limited, single contact doctor appointment TO a collaborative Ai / doctor assessment and pre-diagnosis over several days?

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