Even without the complication of Covid-19, it’s not easy to join-the-dots for customers, connecting the design of physical spaces and equipment, colleague roles and tasks, customer communications and business processes to create a great experience.
The adjustments to be made right now to keep people safe have a direct impact on how customers and colleagues interact and on your customers’ behaviour around each other. And as government guidelines change and commercial models adapt, your frontline operation will need to adjust too.
Let’s help you get a plan to:
What this will deliver:
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