Engine Service DesignThe Service Design Consultancy
Meet changing consumer expectations – Download the whitepaper
Engine Service Design
Thanks to all those who joined the third in our series of ‘Leading out of Lockdown’ webinars where we discussed what employers need to start, stop and do more to create and maintain a high performing workforce.
Also special thanks to our four guest panelists:
Andrew Mortimer
Managing Director, Country Manager and Chief Operating Officer, the Middle East at Barclays Plc.
Hannah Richardson
Senior Vice President Global Client Services & General Manager, EMEA and APAC, at BGRS – talent mobility specialists.
Rohini Bhalla-Gill
Senior Management Consultant at GGC Consulting – a leading Human Resources Consultancy.
David Stockton
Chief Executive Officer at Dulsco – one of the UAE’s longest-serving People & Environmental Solutions businesses.
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In today's competitive business landscape, it's no longer enough to simply offer a product or service – you need to create a memorable customer experience that sets you apart from the rest. This is where a customer experience (CX) strategy comes into play. A well-defined CX strategy can help you build customer loyalty, increase revenue, and boost brand awareness.
In today’s competitive market, and as a result of changing consumer expectations, it is not enough to simply provide a product or service; businesses must also ensure that their customers have a positive experience when interacting with them. But what does a positive customer experience mean, and why does it matter?