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Service Design resources and insights

‘The Big 6’ service design and CX trends report

Engine releases ‘The Big 6’ service design and CX trends report

‘The Big 6’ service design and customer experience trends report.

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dba 2018 design effectiveness award winners

DBA 2018 Design Effectiveness Award Winners

Engine joined an esteemed roster of winners at last night’s Design Business Association (DBA) Design Effectiveness Awards.

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Service Design WIP Exhibition

Visiting Royal College of Art’s MA WIP Exhibition

The Royal College of Art opened its doors to the public last week (18th January) to showcase current service design students’ work in progress. Thursday’s industry-only opening night was bustling, and a thought-provoking selection of work was proudly on display.

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an aerial view of 9 tables with men and women sitting around them. Most have drinks on their tables and the people are working. There is one man walking between the tables

Engine Annual Customer Experience Survey 2017

For the fourth consecutive year, Engine undertook a survey to investigate what consumers believe are the qualities of great service.

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engine opens dubai office

Dubai international office opens

We're pleased to announce our first international office has opened in Dubai

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Over the shoulder photo of a man in a red and blue checkered shirt driving a car with one hand on the wheel.

Test drive changing landscapes

Surprisingly customers see the test drive as one of the more frustrating moments in the car purchasing journey – and yet it’s meant to be the point where people get excited and make decisions.

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A photo of european buildings of various shapes and sizes along the riverside in front of a canal. On the water are a variety of boats, from canal boats to small fishing boats

Oliver King speaks at Service Design Global Conference 2016

Keynote speech Service Design Global Conference, Amsterdam

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Improving customer experience in aviation

Six ways to improve customer experience in aviation

In recent years there have been great improvements in passenger experience in the aviation industry, however, customers are still looking for that smooth and easy travel experience, where they feel valued and important

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Measuring service metrics

Measuring and ensuring the success of services

Operationalising a new strategy, or indeed a new service should trigger organisations to question what they are or are not measuring.

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An aerial view of 4 men gathering around a table covered in paper that has charts and tables on it. There are pens and a coffee cup on the table while the people appear to be discussing what is on the paper

Design thinking reshapes enterprise architecture

Earlier this year, Engine Director Joe Heapy spoke at the Forrester Enterprise Architects Council event in London.

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