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Service Design resources and insights

designing b2b service business from scratch

Designing a B2B Service Business From Scratch

Engine was commissioned to support the development of Philips Retail Solutions (PRS); a new venture within Philips. Philips has three divisions, the biggest part being B2B.

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service design research and exploration

Service Design Research and Exploration

Design research is an implicit and inseparable aspect of service design. Traditional research skills such as listening, observing and investigating alone are not effective enough for service design.

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