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Service Design resources and insights

Service Design WIP Exhibition

A visit to the Royal College of Art’s MA Service Design WIP Exhibition

The Royal College of Art opened its doors to the public last week (18th January) to showcase current service design students’ work in progress. Thursday’s industry-only opening night was bustling, and a thought-provoking selection of work was proudly on display.

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engine annual customer experience survey 2017

Engine Annual Customer Experience Survey 2017

For the fourth consecutive year, Engine undertook a survey to investigate what consumers believe are the qualities of great service.

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engine opens dubai office

Engine Opens Dubai Office

We're pleased to announce our first international office has opened in Dubai

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the test drive landscape

The test drive landscape

Surprisingly customers see the test drive as one of the more frustrating moments in the car purchasing journey – and yet it’s meant to be the point where people get excited and make decisions.

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oliver king speaks at the service design global conference 2016

Oliver King speaks at the Service Design Global Conference 2016

Keynote speech Service Design Global Conference, Amsterdam

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Improving customer experience in aviation

Six ways to improve customer experience in aviation

In recent years there have been great improvements in passenger experience in the aviation industry, however, customers are still looking for that smooth and easy travel experience, where they feel valued and important

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Measuring service metrics

Measuring and ensuring the success of services

Operationalising a new strategy, or indeed a new service should trigger organisations to question what they are or are not measuring.

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design thinking reshapes enterprise architecture

Design Thinking Reshapes Enterprise Architecture

Earlier this year, Engine Director Joe Heapy spoke at the Forrester Enterprise Architects Council event in London.

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our service with mercedes-benz wins industry award

Our service with Mercedes-Benz wins industry award!

Engine Service Design worked with Mercedes-Benz to develop an end-to-end service proposition for their after-sales experience and customer care.

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the evolution of service design the present and the future

The evolution of Service Design: the present & the future

Positioning itself as a meta-discipline, packaging up the strategic functions found elsewhere in design; Service Design is gaining traction as the business friendly face of design.

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