Customer Driven Transformation: Download the first two chapters

Service Design resources and insights

our service with mercedes-benz wins industry award

Our service with Mercedes-Benz wins industry award!

Engine Service Design worked with Mercedes-Benz to develop an end-to-end service proposition for their after-sales experience and customer care.

Read more
the evolution of service design the present and the future

The evolution of Service Design: the present & the future

Positioning itself as a meta-discipline, packaging up the strategic functions found elsewhere in design; Service Design is gaining traction as the business friendly face of design.

Read more
designing b2b service business from scratch

Designing a B2B Service Business From Scratch

Engine was commissioned to support the development of Philips Retail Solutions (PRS); a new venture within Philips. Philips has three divisions, the biggest part being B2B.

Read more
service design research and exploration

Service Design Research and Exploration

Design research is an implicit and inseparable aspect of service design. Traditional research skills such as listening, observing and investigating alone are not effective enough for service design.

Read more