Service Design resources and insights

The Royal College of Art opened its doors to the public last week (18th January) to showcase current service design students’ work in progress. Thursday’s industry-only opening night was bustling, and a thought-provoking selection of work was proudly on display.

For the fourth consecutive year, Engine undertook a survey to investigate what consumers believe are the qualities of great service.

We're pleased to announce our first international office has opened in Dubai

Surprisingly customers see the test drive as one of the more frustrating moments in the car purchasing journey – and yet it’s meant to be the point where people get excited and make decisions.

Keynote speech Service Design Global Conference, Amsterdam

In recent years there have been great improvements in passenger experience in the aviation industry, however, customers are still looking for that smooth and easy travel experience, where they feel valued and important

Operationalising a new strategy, or indeed a new service should trigger organisations to question what they are or are not measuring.

Earlier this year, Engine Director Joe Heapy spoke at the Forrester Enterprise Architects Council event in London.

Engine Service Design worked with Mercedes-Benz to develop an end-to-end service proposition for their after-sales experience and customer care.

Positioning itself as a meta-discipline, packaging up the strategic functions found elsewhere in design; Service Design is gaining traction as the business friendly face of design.