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Service Design resources and insights

design thinking reshapes enterprise architecture

Design Thinking Reshapes Enterprise Architecture

Earlier this year, Engine Director Joe Heapy spoke at the Forrester Enterprise Architects Council event in London.

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our service with mercedes-benz wins industry award

Our service with Mercedes-Benz wins industry award!

Engine Service Design worked with Mercedes-Benz to develop an end-to-end service proposition for their after-sales experience and customer care.

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the evolution of service design the present and the future

The evolution of Service Design: the present & the future

Positioning itself as a meta-discipline, packaging up the strategic functions found elsewhere in design; Service Design is gaining traction as the business friendly face of design.

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designing b2b service business from scratch

Designing a B2B Service Business From Scratch

Engine was commissioned to support the development of Philips Retail Solutions (PRS); a new venture within Philips. Philips has three divisions, the biggest part being B2B.

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service design research and exploration

Service Design Research and Exploration

Design research is an implicit and inseparable aspect of service design. Traditional research skills such as listening, observing and investigating alone are not effective enough for service design.

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