Service Design resources and insights

Business ecosystems are creators of value. Here's a practical and accessible approach to unlocking value within your business ecosystem.

From here on in, our mission is to make the world a better place one service at a time.

Do consumers trust online or high-street brands most and are they ready to go paperless?

The shift from car ownership to usership brings new challenges.

Creating remarkable workforce and workplace experiences through service design.

Reimagining and designing the customer experience of professional services.

Engine helps found the Service Design Network's Middle Eastern Gulf chapter.

Businesses need a compelling vision to create a remarkable, valuable and branded experience.

Design as the Super Power of the experience economy.

New evidence suggests that 82% of business buyers want the same experience as when they’re buying for themselves.