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Service Design resources and insights

defining the enablers of the experience

Defining the enablers of the experience

In Part three of this six-part series, we investigate the second fundamental of our Design-led approach – Defining the enablers.

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engine releases the big 6 service design and cx trends report 01

Engine releases ‘The Big 6’ service design and CX trends report

‘The Big 6’ service design and customer experience trends report.

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dba 2018 design effectiveness award winners

DBA 2018 Design Effectiveness Award Winners

Engine joined an esteemed roster of winners at last night’s Design Business Association (DBA) Design Effectiveness Awards.

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royal college of arts ma service design wip exhibition

A visit to the Royal College of Art’s MA Service Design WIP Exhibition

The Royal College of Art opened its doors to the public last week (18th January) to showcase current service design students’ work in progress. Thursday’s industry-only opening night was bustling, and a thought-provoking selection of work was proudly on display.

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engine annual customer experience survey 2017

Engine Annual Customer Experience Survey 2017

For the fourth consecutive year, Engine undertook a survey to investigate what consumers believe are the qualities of great service.

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engine opens dubai office

Engine Opens Dubai Office

We're pleased to announce our first international office has opened in Dubai

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the test drive landscape

The test drive landscape

Surprisingly customers see the test drive as one of the more frustrating moments in the car purchasing journey – and yet it’s meant to be the point where people get excited and make decisions.

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oliver king speaks at the service design global conference 2016

Oliver King speaks at the Service Design Global Conference 2016

Keynote speech Service Design Global Conference, Amsterdam

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6 ways to improve customer experience in aviation

Six ways to improve customer experience in aviation

In recent years there have been great improvements in passenger experience in the aviation industry, however, customers are still looking for that smooth and easy travel experience, where they feel valued and important

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measuring and ensuring the success of services

Measuring and ensuring the success of services

Operationalising a new strategy, or indeed a new service should trigger organisations to question what they are or are not measuring.

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