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Service Design resources and insights

growing desirable profitable relationships gdpr

Growing desirable profitable relationships (GDPR)

GDPR gives consumers the means to opt-out, so focus on those that choose to opt-in.

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a day in the life of a service designer

A day in the life of a Service Designer

What does a Service Designer do all day? We asked Engine Service Designer, Sam Hirsch to share.

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Customer-Driven Transformation the book

Our book has hit the shelves. Here's a selection of some of the endorsements.

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Engine’s new book: Customer-Driven Transformation Published July 2018!

Engine’s new book Customer-Driven Transformation will be published worldwide on Tuesday 3rd July by Kogan Page.

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aligning business transformation around a customer-centred vision

Aligning business transformation around a customer-centred vision

We’re joining the International Association of Designers (IAoD) to celebrate this year’s World Design Days (12th - 15th April).

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designing with and for children

Designing with and for children

International Association of Designers (IAoD) celebrates World Design Days (12th – 15th April).

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scaling the cx function and building capability

Scaling the CX function and building capability

Behind every great service is a great organisation - Part 4. In Part 4 of this six-part series, we investigate the third fundamental of our Design-led approach – Scaling the CX function.

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defining the enablers of the experience

Defining the enablers of the experience

In Part three of this six-part series, we investigate the second fundamental of our Design-led approach – Defining the enablers.

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‘The Big 6’ service design and CX trends report

Engine releases ‘The Big 6’ service design and CX trends report

‘The Big 6’ service design and customer experience trends report.

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dba 2018 design effectiveness award winners

DBA 2018 Design Effectiveness Award Winners

Engine joined an esteemed roster of winners at last night’s Design Business Association (DBA) Design Effectiveness Awards.

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