Customer Driven Transformation: Download the first two chapters

Engine Service Design Webinars

Thanks to all who attended the first webinar in our Leading out of Lockdown series, where Engine Founder, Oliver King (London) and Managing Director, James Samperi (Dubai) set out the steps to take to identify, prioritise and tackle the experience challenges you’ll face in the coming months.

Look out for news of more in this series of webinars over the coming weeks.

More Engine work

london borough of southwark service design experience by engine 01

London Borough of Southwark

Using service design to tackle the social challenges to healthy eating

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southeastern passenger blueprint rail experience by engine 01

Southeastern

Developing the seamless passenger blueprint for an enhanced passenger experience

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Resources

Restart with impact

Open for business with a service that feels safe, with new magic touches to make your customers smile again.

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measuring and ensuring the success of services

Measuring and ensuring the success of services

Operationalising a new strategy, or indeed a new service should trigger organisations to question what they are or are not measuring.

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