2021 Pandemic Personas – Download your CX toolkit now

Engine releases ‘The Big 6’ service design and CX trends report

In a time of unprecedented change, it’s critical that organisations take stock of the current experience they provide and look for ways to enhance it for what lies ahead.

Many organisations are shifting from designing their customer experience as a niche form of innovation, to it becoming the way that they do what they do, which means more businesses than ever are getting set up to respond. The question is, what should they respond to?

If you’re reading this, you’ve already seen the inseparable link between your customer experience, the design of your service and how happy your customers and colleagues are. We hope our ‘Big 6’ plays a small part in helping you spread that belief and articulate the exciting opportunities for change that it brings.

More Engine work

Service design for London Borough of Southwark

London Borough of Southwark

Using service design to tackle the social challenges to healthy eating

Read more
Enhancing passenger experience for Southeastern

Southeastern

Developing the seamless passenger blueprint for an enhanced passenger experience

Read more

Resources

How voice-enabled services are offering a brighter future for healthcare

The use of voice-enabled technology in healthcare is not limited to making it easier for doctors to dictate patient notes. From providing patients with information on their conditions and access to services to detecting and treating various ailments, voice-recognition software offers many possibilities.

Read more

The Patient Experience Reimagined: Diagnosis

Is it time to move away from the rushed, human doctor diagnosis to a data and tech supported diagnosis?

Read more