Customer Driven Transformation: Download the first two chapters

Design Thinking Reshapes Enterprise Architecture

Earlier this year, Engine Director Joe Heapy spoke at the Forrester Enterprise Architects Council event in London. The focus of this talk was on the application of design-thinking practices to enable an outside-in approach to problem-solving.

Off the back of this event, Forrester has produced a report examining the ways in which Enterprise Architects can play a broader role further upstream; partnering with customer or product strategy execs by embedding key design-thinking practices into their day-to-day EA operations.

You can find out more and download the article here.

More Engine work

london borough of southwark service design experience by engine 01

London Borough of Southwark

Using service design to tackle the social challenges to healthy eating

Read more
southeastern passenger blueprint rail experience by engine 01

Southeastern

Developing the seamless passenger blueprint for an enhanced passenger experience

Read more

Resources

Restart with impact

Open for business with a service that feels safe, with new magic touches to make your customers smile again.

Read more
measuring and ensuring the success of services

Measuring and ensuring the success of services

Operationalising a new strategy, or indeed a new service should trigger organisations to question what they are or are not measuring.

Read more