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Businesses need to have a clear sight of the system of components required to deliver the experience. To understand the future state and the associated changes, the new service ecosystem of enablers, requirements, roles and partnerships needs to be defined. In turn, this informs the operational design and implementation roadmaps with which to mobilise delivery teams and help colleagues understand their role in making it happen.
The associated challenges that businesses face:
The activities and assets that help you succeed:
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