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Service Design resources and insights

What is service design and why

What is Service Design and why?

Service Design marries two crucial human endeavours into a practice that today is driving economic growth.

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Service design for several scenarios

Designing for multiple possible scenarios

In such volatile trading conditions, organisations need to design for multiple possible scenarios.

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A red background and red hue has 8 Tiny model humans scattered around an empty space covered in a red hue with one female holding a cup of coffee.

Redesigning Your Frontline Through All This Change | Engine

As government guidelines change and commercial models adapt, your frontline operation will need to adjust too.

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Service design for air travel industry

Technology alone won’t save air travel

As the aviation sector gets to grips with restarting operations and services, attention will soon turn to defining what the new normal will be for air travel.

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Enhancing passenger experience

Turn your passenger experience back on

The travel and aviation sector have been more affected than most and restarting operations continues to be a mammoth task.

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planning for a new era of air travel

Planning for a new era of air travel

Designing a great passenger experience is still vital for the growth of the aviation sector, in fact, more so than ever.

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A pillow on a sofa that reads

Five design principles for a changed world

As we feel our way through the Covid crisis, how can service design help organisations address what’s needed for a new reality?

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Changing needs of customers

Your customers have changed

So, what now? What needs to happen next to get revenue flowing again and your teams mobilised and creating value?

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reconfigure your service together

Reconfigure your service together

Redesign your service model and experience in ways your customers will value and turn a profit within a new commercial reality.

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