Customer Driven Transformation: Download the first two chapters
So, what now? What needs to happen next to get revenue flowing again and your teams mobilised and creating value?
In such volatile trading conditions, organisations need to design for multiple possible scenarios.
As government guidelines change and commercial models adapt, your frontline operation will need to adjust too.
As the aviation sector gets to grips with restarting operations and services, attention will soon turn to defining what the new normal will be for air travel.
The travel and aviation sector have been more affected than most and restarting operations continues to be a mammoth task.
Service Design marries two crucial human endeavours into a practice that today is driving economic growth.
Designing a great passenger experience is still vital for the growth of the aviation sector, in fact, more so than ever.
As we feel our way through the Covid crisis, how can service design help organisations address what’s needed for a new reality?
Redesign your service model and experience in ways your customers will value and turn a profit within a new commercial reality.